How Experienced are your Technicians?
When it comes to high quality auto repair, there’s no substitute for hands-on experience. Accordingly, you should look for someone who’s been employed in the industry for some time. A skilled mechanic will have performed similar repairs in the past and will also be familiar with your particular make and model.
What Type of Parts will you Use?
Used, aftermarket, and OEM parts all have their advantages and disadvantages. The type of part will affect the quality as well as the cost of your repair job. Accordingly, you should ask what type of part the mechanic will use and why. If you’re not sure, ask for a comparison of different parts to help you better choose the right one.
What is Included in the Estimate?
Some estimates include only the cost of parts and labor, and do not account for things such as sales tax or disposal fees. So that you are not caught off guard, be sure to ask for an all-inclusive or “out the door” estimate.
Do you Offer a Warranty on Parts and/or Labor?
What happens if you take your car home only to encounter the same type of problem again? Will the shop cover the additional repairs or will you have to shell out more money?
An honest shop will always warranty their own labor and will never charge you fix a mistake. In some cases, they may be able to guarantee their parts as well. But even the best warranty won’t last forever. As such, you should know how long the warranty is good for and what type of things might void it.
How Long will the Repair Take?
The timeframe for repairs can vary based on complexity, backlog, and availability of parts. Consequently, it’s always important to know how long a job might take. That way, you can make arrangements to leave your vehicle and then pick it up later if necessary.
Here at Horeb Auto Repair, we understand that long wait times are frustrating. We also want you to know that high quality repair jobs cannot be rushed. Our mechanics work hard to provide timely solutions without sacrificing the quality of their work.
Will I be Notified if Additional Repairs are Needed?
It’s not unusual for our technicians to uncover additional defects while working on a vehicle. When that happens, rest assured that you will not have to face any unexpected charges. We will always consult with you first should extra repairs be needed. You’ll receive all the information you need to make the right decision. What you won’t get is pressure to do something you are not comfortable with.
Got Questions? We Have the Answers
When you need reliable maintenance and repair in Houston, visit Horeb Auto Repair. We’re a team of experienced mechanics who want to earn your trust. We handle all types of auto repair and would be honored to have you trust us with your vehicle. Please contact us today to find out more.